Privacy Policy (CA)

Effective Date: 3 June 2025

At MUCHV, we are committed to protecting your personal information. This policy explains how we collect, use, and store your data in accordance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s federal privacy law (PIPEDA).

1. Who We Are

MUCHV Jewellery
PO BOX 48613, Vancouver Stn. Bentall Centre, BC, V7X 1A3
Contact: orders@muchv.ca

2. What Personal Information We Collect

We collect:

Name, address, phone number, email
Shipping and billing details
Order history and preferences
Device data (IP address, browser, etc.)
Marketing opt-in preferences

3. How We Collect It

When you place an order
When you sign up for marketing
When you browse our website (cookies/analytics)
When you contact us for help

4. How and Where We Process Your Data

Our store is hosted on Shopify Inc., whose servers are located in Canada and the United States.
Your data is securely stored in Shopify’s databases and systems, which follow industry-standard security practices including encryption, firewall protection, and access control.

We may also process data using services like:

Google Analytics (USA)
Stripe / PayPal / Klarna (secure third-party payment processors)
Email and SMS tools (e.g., Klaviyo or similar, may store data in the US)

These third-party services are only given the minimum necessary data to perform their services, and they are contractually obligated to keep it secure and confidential.

By using our website and services, you consent to your information being transferred to and processed in countries outside Canada (including the U.S.), where privacy protections may differ. We ensure all service providers comply with Canadian privacy standards.

5. Why We Collect Your Data

To:

Fulfill your orders
Contact you with order updates
Respond to customer support requests
Improve your experience
Send you offers and updates (if you opt in)

We never sell your personal data.

6. Cookies & Marketing

We use cookies for:

Site performance and analytics
Remembering your preferences and cart
Tailoring ads and offers (remarketing)

You can control cookies through your browser settings.
You can unsubscribe from our marketing emails/SMS anytime.

7. Data Retention & Protection

We retain your data only as long as needed for:

Completing your orders
Legal, tax, and business record purposes

We use encryption, access controls, and other safeguards to protect your information from loss, misuse, or unauthorized access.

8. Your Rights

Under Canadian privacy laws, you may:

Request access to your data
Ask us to correct inaccurate data
Withdraw marketing consent
Request data deletion (unless legally required to retain it)

Contact orders@muchv.ca or write to our address above to make any of these requests.

9. Third-Party Providers

We work with partners (e.g., Shopify, Royal Mail, Stripe, Klarna, Google) to:

Process orders and payments
Manage fulfillment and delivery
Run analytics and marketing

They access only the data they need and must comply with privacy standards.

10. Questions or Complaints

You can contact us at:
📧 orders@muchv.ca
📬 MUCHV Jewellery, PO BOX 48613, Vancouver Stn. Bentall Centre, BC, V7X 1A3

If you have concerns, you may also contact the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with a new effective date.